3.13.2013

The One in Which I Tell You a Story About a Shellac Manicure

One of my guilty pleasures is getting my nails done.

I'm addicted to it. I do it almost every 2-3 weeks. It's my "me time". One of the only things I'll splurge on myself for and not feel bad about it.

I think it stems from the fact that I bit my nails to the quick until I was 20 years old. I never had nails that looked OK enough to get done, so now? Now that I have nails actually worth a sh*t - I want to make sure they look good. :)

That's my theory anyway.

Back to the story.

A few weeks ago, I decided to try a new nail place. It's super close to my apartment, and I pass by it on my way home from work. I was feeling rather lazy that day and didn't feel like taking a detour to my usual spot, so I stopped there instead.

I walked in, and everything looked good. The nail techs were friendly, they brought me a glass of water, and the chairs were comfy too.

Once the manicure started nearing the end, I noticed how much of the polish was all over my cuticles. It looked awful, but I waited for her to finish up and clean up. 

She "finished" the manicure and held my hand up so I could approve. 

Usually if it's a little imperfect, I won't say anything. But this? This looked awful... See exhibit A:


Do you see how there's polish all over my cuticles? And then, on my thumb, the polish doesn't even cover the whole nail!

I HATE being confrontational. But, I told her, "I'm sorry, but all of that extra on my cuticles? Will you please clean that up a little more?"

She gave me the stink eye, and started to scrub the hell outta my hands. Once she realized it wasn't coming off, she says, "Well, just wash your hands a lot and it'll come off tomorrow."

Not wanting to make a big deal and hoping that MAYBE she was right (I knew she wasn't) I said fine and went to pay.

I got to my car and out in the sun I realized just how badly it looked. I sat in my car for a few minutes and got mad thinking about how much money I'd just spent to have my nails look like they were painted by a monkey.

I marched back inside and said, "I hate to do this, but when I pay $40 for a manicure, I expect it to look like it."

A few of the nail techs started talking in their language (I think it's vietnamese?) and glaring at me. At this point, I didn't even feel bad. I was pissed about the way my nails looked and now I was even more mad because I felt like they were talking about me.

The manager came over and started fixing my nails while the first lady watched. Maybe she was new anyway?

Either way, all I know is that I finally got my money's worth. I ended up leaving happy with myself that I went in and got what I asked for.



Now that? Is what a shellac manicure should look like! And it did after I stood up for myself and got it fixed! :)

Have you ever been in an uncomfortable situation like this?

34 comments:

Brittney said...

Good job standing up to them. I think when we pay for a service, we should get good service! I'm glad they fixed it (even if they did cuss you out in their native tongue! ha!)

Joey said...

Oh! I remember when you posted about this and I never knew what you ended up doing! I'm so glad you went back in!! Good for you!!

Meg said...

That is really awkward to have to do, since you would think the nail tech would take pride in her work. So glad you stuck up for yourself, though!!

Ricci said...

I HATE confrontation!!! But sometimes you have to stand up for yourself and get what you paid for. You go girl!!!

Melissa {Persnickety Plates} said...

Good for you. From my experience, trying a new nail shop is never a good idea. You never know what you're going to get!

Amber said...

Way to stand up for yourself! I am not one to usually do something in a costumer service arena.. so way to go!!

SMD @ lifeaccordingtosteph said...

You've gotta speak up! I never mind being the bitch to get what I paid for. Good for you!

Alexa said...

Oh that's such a tough situation to be in, but YOU GO, GIRL! I'm the same as you - I now have no fear about standing up for myself and making sure I get what I paid for! There's nothing worse than a bad manicure.
{OK fine, I'm being dramatic. But ya know what I mean ;)}

Julie said...

I had an incident like that with an oil change. My bro in law normally does it but he couldn't due to a new baby arriving so I went to Valvoline. Well not even a month later my BIL was doing something to my car and noticed something weird and he said that the oil was black, which it shouldn't be after one month. So I went back to Valvoline but it was worthless because it was full of men and they just don't listen to women. He told me that my BIL was not telling the truth. They wouldn't give me my money back but offered to do another oil change which would have been retarded since I just got one. So I took a step higher and contacted Valvoline's head offices and much to my dismay they never did anything either. But knowing I did and I stood my ground to the best I could makes me feel better...oh and I never go there!

Jenn said...

I hate confrontation too, and I also hate spending a bunch of money on something that is half-assed. My first gel manicure was a gift and it was done alright, but none of the nails were done to the cuticle (they looked similar to your thumb in the first pic). I was bummed cuz when a manicure lasts two weeks, and it already starts off looking like it's grown out, you don't have a lot of wear out of it. I didn't say anything then but I should have. Good for you!

Alex[andra] said...

Good for you for going back in and standing up for yourself! You're the customer and you deserve good service. Especially as a new customer! I guess you're never going back there again.

PS. Don't you hate when you go to a nail salon and the people working there spend the whole time chatting with each other in their language, and you just KNOW their talking about you? Drives me nuts!

Meaghan Mulligan said...

Definitely speak up when it's something like that. The salon wants to make you happy even if the tech is having a bad day. I'm glad you got them fixed, love the color!

Marisa Marinelli said...

Thata girl! I would have done the same thing.

applesandglue said...

Good for you, I'm glad you good up for yourself and got them fixed. I probably would've stewed about it and not gotten anything changed, which is worse.

Nichole said...

Oh man, I'd have died and probably just went home pissed; I'm glad you said something. I've never done shellac {gel? whatever} because I am cheap, but I hear its worth it, I guess "if" they do it correctly! The after looks nice :)

jessica renee said...

Oh gosh I read this getting super pissed for you! haha I'm not one for confrontation but when it comes to getting my money's worth, I finally have learned to not hold back anymore! I'm so glad you went back in and got what you paid for. They look great! Now ;)

Casey said...

I am the EXACT same way. I rarely get my nails done because I'm pretty decent at doing it myself, but when I do, i demand near perfection. It drives me effing crazy when i could do a better job myself. Good for you for getting what you want, girl!

daniela said...

Girl, so proud of you for sticking up for yourself and your hard earned money!
I'm generally pretty confrontational but even I get shy when it's one against many. It was so uncool of those women to blatantly talk about you RIGHT IN FRONT OF YOU in their own language - rude.
Mani looks great though, yay!!

Elizabeth said...

So glad they fixed it for you! It is always disappointing to feel like you didn't get what you paid for. When I moved it took me FOREVER to find a nail salon that I liked because like you every 2 weeks I treat myself to getting my nails done so that I can have some uninterrupted "me" time. We all deserve that!

Vicki said...

Good for you for sticking up for yourself! If your paying for it it should be perfect! I am very picky with my nails, even though I go to the same woman every week! LOL, but they are great and usually notice mishaps before I do!

Kelly {Sparkles and Shoes} said...

I am so glad you said something, and yes, it does look much better!

xx
Kelly
Sparkles and Shoes
My 1,000 Follower Giveaway!

Sarah said...

This same thing happened to me when I went to get my nails done for our engagement pictures! I could have done them better myself! I went back in and asked them to fix it, like you did.

Lauren said...

I'm so glad you said something that looked awful :-( Glad they fixed it too girl!!!

Heather said...

Good for you!! They looked so good when it was corrected.

Maxine said...

I HATE IT when they rub the cotton over my nails after I know that shellac ain't dry... my right hand always looks terrible because they didn't wait long enough.

Savanah said...

this same thing happened to me last week!! I hate being confrontational at the nail place but like you said, shellac is expensive!!! Luckily they fixed mine too but I know they were probably talking bad about me in their langugae! haha

Angie said...

I don't go to those nail places because I always feel like they are talking about me. My mom says I'm paranoid LOL

*LO* said...

damn that first manicure is AWFUL!!! i'm so glad to hear that you stood up for yourself. sometimes it's so hard to do, but look how amazing it turned out!!

SH said...

Good for you for standing up for yourself!!

Hope you have a wonderful day :)

Sheree
The Hartungs Blog
thehartungs.blogspot.ca

Yelle said...

Hello from BlogLovin hop! Just had to say - you were right in demanding it to be done correctly. I used to work at a salon in which Shellac was our specialty. Our nail tech went to classes every few months on Shellac because it is not the same technique as regular polish. Your end result looks so much better and what Shellac should look like! Now that it's done correctly, it will last your 2-3 weeks without chipping :)

Katie said...

Good for you!! I'm SO non-confrontational. I probably would've left and been pissed off about it. Lol. That was REALLY bad though.

Holly said...

Good for you for standing up for yourself!! I would have said something but I would have been sooo nervous because I hate being confrontational. Still, $40 is a lot of money and I expect to have it look nice!!

Heather said...

Good for you Amber!!! I'm super non-confrontational too, so I probably just went with the crappy nails and whined about it forever! I'm glad you stood up for yourself!

Whitney said...

You go girl! That's so good that you went back in there. I never get manicures because I'm so afraid that it won't be worth it!

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